Are you still using spreadsheets to
record customer complaints and control service tickets? If that’s the case, ask
yourself a valid question – "should I avail Helpdesk Services?
Using helpdesk is the best choice for small to medium-sized businesses,
especially when you are desperately looking forward to differentiating yourself
on customer service quality.
If you don’t know more about helpdesk
systems and their implementation in practice, follow this blog to decipher
their top rewards.
- Don't Miss: 5 Reasons Why You Need IT Helpdesk Services
1. Revolutionized Information Storage
The foremost difference starts with
information storage. With a proper Ticketing System in place, your customer can
create a ticket in the system with all relevant information. Your helpdesk
service provider can even help you automatically convert service e-mail on
a ticket by entering the data into the system. Good news - If you ever wish to
switch helpdesk service, exporting data would be as easy as inserting it.
Would you still prefer your team spending
time on worksheet data? Or, would you like to help them serve the customers?
The choice is entirely yours.
2. Improved Workflow
The old-fashioned worksheet is just a
record of tickets. The outdated process requires you to pass on the customer´s request
to the corresponding department. Chasing a resolution, recording a response,
forwarding it back to the customer is all part of it. But, when you avail helpdesk solution,
you allow yourself to create a system around customer complaints and service inquiries,
all to adequately track each ticket automatically.
3. Better Reports
Data analytics is crucial for strong
customer care. So naturally, creating 'on time reports' is a top business priority.
It is possible to create reports with spreadsheets, but it is extremely
difficult to generate reports from specific data or across different data. If
you aren’t an Excel expert, getting IT Helpdesk setup is your best bet to get detailed
reports at your fingertip.
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