What NOC Services Entail?

Heavily utilized in the managed IT space, a network operations center (commonly known as NOC) is a centralized location where technicians directly support the efforts of remote monitoring, high-level security actions and backup and disaster recovery. Ensuring 24x7x365 up-time for their clients, it would not be an overstatement to say that NOC Services is the driver of service delivery for ever-increasing managed services providers (MSPs). 

NOC services providers are responsible for monitoring infrastructure's health, security and capacity on the clients’ environment in order to ensure optimal network performance. NOC Services include: 

• Application software installations
• Application troubleshooting 
• Email management services
• Backup management
• Storage management
• Network discovery 
• Network assessments
• Intrusion Prevention System monitoring 
• Intrusion Prevention System management
• Antivirus scanning
• Antivirus remediation
• Patch management 
• Shared threat analysis
• Optimization and service quality
• Voice/video traffic management
• Performance reporting 
• Policy enforcement

How do NOC Services Providers work? 

Whenever any intervention is required from an MSP’s end, NOC operators create tickets that categorize the issue based on a chosen criterion. Technical representatives from both teams then work together to identify its root cause to resolve the problem and prevent future issues. NOC engineers continually research anomalous activities on the network and make technical adjustments as needed.

While resolving an issue, NOC technicians coordinate only with the MSP partner they are supporting. Since NOC services providers never directly interact with clients, they aren’t even aware of the NOC’s presence in the delivery of world-class support and problem resolution.

Keeping the dearth of qualified and skilled technicians in mind, using a NOC is a more efficient, cost-effective option to manage your IT infrastructure. All NOC technicians are armed with the right tool to respond to issues as they arise. NOC Services eliminate the skills gap by offering all the resources an MSP would need to protect its margins while delivering 24x7 results.